Terms & Conditions — BonziCart

1. Acceptance of Terms

How and when you become legally bound by this agreement.

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "Buyer", "Seller", or "Visitor") and Global Logica Software Technologies (BonziCart) ("BonziCart", "we", "us", "our"), a company incorporated under the Companies Act, 2013, with its registered office at #20/3, Kaushika Plaza, 80 Feet Road, KHB Colony, 2nd Stage, Basaveshwaranagar, Bengaluru, Karnataka, 560079, India.

You accept these Terms by: (a) clicking "I Agree" or a similar button; (b) registering an account on our platform; (c) purchasing or listing any product or service; or (d) simply accessing or browsing our website or application. Each visit, transaction, or interaction constitutes fresh acceptance of the then-current Terms.

These Terms apply to our website at bonzicart.com, all subdomains, our mobile applications (iOS and Android), and any other service we operate under the BonziCart brand.

Terms May Change

BonziCart reserves the right to modify these Terms at any time. Changes take effect upon posting. Your continued use of the platform after any modification constitutes acceptance of the updated Terms. We recommend reviewing this page periodically.

2. Definitions

Key terms used throughout this agreement and their meanings.

Term	Meaning
"Platform"	The BonziCart website, mobile app, APIs, and all related services operated by Global Logica Software Technologies (BonziCart)
"User"	Any individual or entity accessing or using the Platform in any capacity.
"Buyer"	A User who purchases or attempts to purchase products or services on the Platform.
"Seller"	A User registered and approved to list and sell products or services on the Platform.
"Listing"	A product or service detail page created by a Seller on the Platform.
"Order"	A confirmed transaction between a Buyer and Seller facilitated by BonziCart.
"Marketplace Fee"	The commission charged by BonziCart on each transaction, as published in the Seller Fee Schedule.
"Content"	Any text, images, videos, reviews, descriptions, or other material posted on the Platform.
"Intellectual Property"	Trademarks, copyrights, patents, trade secrets, and any other proprietary rights.
"Force Majeure"	Events beyond reasonable control including natural disasters, pandemics, government actions, or infrastructure failures.
"Dispute"	Any claim, controversy, or disagreement arising from or related to this Agreement or the Platform.

3. Eligibility

Who may use BonziCart and the minimum requirements for participation.

You must be at least 18 years of age and have full legal capacity to enter into binding contracts under applicable law.

Minors (under 18) may only use the Platform under the supervision of a parent or legal guardian who accepts these Terms on their behalf.

You must provide accurate, complete, and current personal and/or business information during registration.

Sellers must be legally registered businesses or individuals with valid GST registration (where applicable) and PAN.

Persons or entities subject to sanctions, export controls, or legal prohibitions in India or internationally are not eligible.

BonziCart reserves the right to refuse service, close accounts, or remove listings at its sole discretion without explanation.

Use by competitors or their agents to scrape data, analyze pricing, or monitor BonziCart's business is strictly prohibited.

4. User Accounts & Security

Your responsibilities for account registration, access, and security.

To access certain features of the Platform, you must register and maintain an active account. You agree to provide accurate, complete information and keep it updated. Each individual or entity may maintain only one buyer account and one seller account, unless expressly authorized by BonziCart in writing.

1

Account Responsibility

You are solely responsible for all activity occurring under your account. Keep your login credentials confidential and do not share access with unauthorized persons.

2

Accurate Information

Providing false, misleading, or incomplete information is grounds for immediate account suspension. BonziCart may require identity verification (KYC) at any time.

3

Security Breach Notification

Notify BonziCart immediately at [email protected] if you suspect unauthorized access to your account. BonziCart is not liable for losses from unauthorized access due to your failure to safeguard credentials.

4

Two-Factor Authentication

We strongly recommend enabling 2FA. BonziCart may require 2FA for high-value transactions or sensitive account changes.

5

Account Inactivity

Accounts inactive for more than 24 consecutive months may be deactivated. BonziCart will send prior notice before deactivation. Any unclaimed balance will be handled per applicable law.

Account Transfer Prohibited

Accounts are personal and non-transferable. You may not sell, transfer, or assign your account to any third party. Doing so constitutes a material breach of these Terms.

5. Buyer Terms

Rights and responsibilities of customers purchasing on BonziCart.

Marketplace Model

BonziCart operates as a marketplace facilitating transactions between independent Sellers and Buyers. BonziCart is not the seller of record for third-party listings. Product warranties, guarantees, and authenticity representations are the responsibility of the individual Seller.

By placing an order, you make a binding offer to purchase at the listed price. A contract is formed when the Seller confirms the order.

Prices displayed include applicable taxes unless otherwise stated. Shipping charges, if any, are shown at checkout.

BonziCart is not responsible for product descriptions, images, or specifications provided by third-party Sellers.

You are responsible for providing an accurate delivery address. BonziCart and Sellers are not liable for failed deliveries due to incorrect address details.

Reviews and ratings you submit must be honest, accurate, and based on genuine personal experience. Fake, incentivized, or malicious reviews are prohibited.

Buyers may not attempt to circumvent the platform by transacting directly with Sellers outside BonziCart to avoid marketplace fees.

Filing false chargeback claims, fraud disputes, or misrepresenting the condition of received goods to obtain refunds constitutes fraud and will result in account termination and legal action.

6. Seller Terms

Obligations, rights, and responsibilities for all BonziCart Sellers.

Seller Agreement

By registering as a Seller, you enter into a binding agreement with BonziCart to list, sell, and fulfill orders in accordance with these Terms, the Seller Code of Conduct, and all applicable Indian laws including the Consumer Protection Act 2019, the Information Technology Act 2000, and GST regulations.

1

Authorization to Sell

You warrant that you have full legal authority to sell every product you list. You must hold all required licenses, permits, and authorizations for your product category.

2

Marketplace Fee

BonziCart charges a Marketplace Fee on each completed transaction as specified in the Seller Fee Schedule (available in Seller Center). Fees are deducted before remittance. BonziCart may revise fees with 30 days' notice.

3

Order Fulfillment

Sellers must fulfill confirmed orders within the committed dispatch timeline. Failure to dispatch on time may result in order cancellation, refund to the buyer, and a penalty deducted from your seller balance.

4

Payment Remittance

BonziCart remits seller proceeds on a 7-day settlement cycle after order delivery and expiry of the return window. BonziCart reserves the right to withhold payments if fraud, IP infringement, or policy violations are suspected.

5

Tax Compliance

Sellers are solely responsible for collecting, reporting, and remitting all applicable taxes (GST, TDS, income tax). BonziCart may provide tax-related reports but is not responsible for your tax obligations.

6

Product Authenticity

All products listed must be genuine and authentic. Sale of counterfeit, expired, prohibited, or misrepresented goods results in immediate suspension, payment forfeiture, and possible legal referral.

7

Seller Performance Metrics

BonziCart monitors order defect rate, cancellation rate, and late shipment rate. Sellers falling below minimum performance thresholds may face listing restrictions, account suspension, or removal.

8

BonziCart's Right to Modify Fees

BonziCart reserves the right to change, introduce, or remove any fees, commissions, or charges at any time with reasonable notice. Continued selling after fee changes constitutes acceptance of the new fee structure.

7. Products, Listings & Prohibited Items

What can and cannot be listed on BonziCart's marketplace.

Absolute Prohibitions

The following items are absolutely prohibited on BonziCart regardless of seller status, category approval, or any claimed authorization:

Counterfeit, pirated, or inauthentic goods of any kind

Weapons, firearms, ammunition, explosives, or military-grade items

Narcotics, illegal drugs, controlled substances, or drug paraphernalia

Obscene, pornographic, or sexually explicit material

Human organs, body parts, blood, or medical waste

Endangered species, animals, or products derived from them under CITES regulations

Stolen property or goods obtained through illegal means

Fraudulent currency, fake IDs, forged documents, or any hacking/spying tools

Products banned by government order or subject to active recall

Multi-level marketing schemes, pyramid schemes, or get-rich-quick programs

BonziCart's Right to Remove

BonziCart may remove any listing, suspend any account, or reject any product at its sole discretion without prior notice. BonziCart is not obligated to explain removal decisions, though we endeavor to do so.

8. Pricing, Payments & Taxes

How pricing, payment processing, and tax obligations work on BonziCart.

All prices on BonziCart are displayed in Indian Rupees (INR) and include applicable Goods and Services Tax (GST) unless clearly stated otherwise. Prices are set by Sellers and BonziCart does not guarantee the lowest prices. Price errors are subject to correction; BonziCart reserves the right to cancel orders placed at erroneous prices.

Accepted Payment Methods: Credit/debit cards (Visa, Mastercard, RuPay), Net Banking, UPI (PhonePe, GPay, Paytm), EMI, BonziCart Wallet, and Cash on Delivery (select pincodes).

Payment Security: All payments are processed through PCI-DSS compliant payment gateways. BonziCart does not store full card details on its servers.

Failed Payments: If payment fails but your account is debited, the amount will be automatically refunded to the original payment method within 5–7 business days.

GST Invoice: A valid GST invoice is generated for all completed orders and accessible in your account's order history.

Currency & International: Currently, BonziCart operates in INR for Indian customers only. International orders and currency conversions are subject to separate terms.

Price Manipulation: Sellers may not artificially inflate prices or add hidden charges. "Fake MRP" manipulation is a violation of the Legal Metrology Act and will result in immediate suspension.

9. Orders, Shipping & Delivery

How orders are processed, shipped, and delivered on BonziCart.

1

Order Confirmation

An order is confirmed only after payment is successfully processed. You will receive an order confirmation email with a unique Order ID. This forms a binding contract between you and the Seller.

2

Estimated Delivery Times

Delivery timelines are estimates and not guarantees. Actual delivery may vary based on location, logistics partner, weather, or other factors. BonziCart is not liable for delays caused by third-party logistics providers.

3

Delivery Address

Orders are delivered to the address specified at checkout. Address changes after order confirmation are subject to logistics partner constraints and may not always be possible.

4

Undelivered / Returned-to-Origin

If a package cannot be delivered (wrong address, no recipient available, refused delivery) and is returned to origin (RTO), the Seller may levy re-delivery or RTO charges as per their stated policy.

5

Risk of Loss

Risk of loss passes to the Buyer upon delivery confirmation by the logistics partner. If you believe a delivered package is missing or damaged, report it within 48 hours of the delivery timestamp.

6

Large / Bulky Items

Furniture, appliances, or other large items may require scheduled delivery and installation. Additional charges and lead times apply and are shown at checkout.

10. Returns, Refunds & Cancellations

BonziCart's return window, refund timelines, and cancellation policy.

Scenario	Return Window	Refund Timeline	Notes
Defective / Damaged product	7 days from delivery	3–5 business days	Photo/video evidence required
Wrong item delivered	7 days from delivery	3–5 business days	Original packaging required
Change of mind (eligible products)	7 days from delivery	5–7 business days	Product must be unused, sealed
Order not delivered	Up to 15 days from order date	5–7 business days	After logistics investigation
Cancelled before dispatch	Anytime before dispatch	2–3 business days	Wallet refund may be instant
Digital / downloadable products	Non-returnable	Case-by-case	Only if non-functional
Perishables / personal hygiene	Non-returnable	—	Exceptions for quality issues

Refund to Original Payment Method

Refunds are processed to the original payment method used at checkout. BonziCart Wallet refunds may be faster. Refund timelines may vary based on your bank's processing speed.

11. Intellectual Property Rights BonziCart Protected

Ownership of platform content, trademarks, and technology.

All Rights Reserved

The BonziCart platform, including but not limited to its design, logo, trademarks, source code, algorithms, database structure, product classification system, user interface, written content, photography, and all other proprietary elements, are the exclusive property of Global Logica Software Technologies (BonziCart) and are protected under the Copyright Act 1957, the Trade Marks Act 1999, the Information Technology Act 2000, and all applicable Indian and international IP laws.

BonziCart Trademark

The "BonziCart" name, logo, and brand identity are registered trademarks. No user may use them without express written permission.

Platform Technology

All platform code, APIs, algorithms, and technical infrastructure are proprietary. Reverse engineering is strictly forbidden.

Data & Catalog

The product catalog, pricing data, seller data, and user data are owned by BonziCart. Scraping or extraction is prohibited.

Creative Assets

All marketing graphics, photography, and creative materials produced by BonziCart are protected by copyright.

Limited License

We grant you a limited, revocable, non-exclusive license to access and use the Platform for its intended purpose only.

No Implied License

Nothing in these Terms implies any broader license to BonziCart's IP beyond what is explicitly stated herein.

12. User-Generated Content (UGC)

Rules governing reviews, photos, Q&As, and other content you post on BonziCart.

When you post reviews, ratings, questions, answers, images, or any other content ("User Content") on BonziCart, you grant BonziCart a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, copy, modify, publish, distribute, adapt, publicly display, and create derivative works from such content for any purpose, including marketing, in any media now known or hereafter invented.

You represent that you own or have the necessary rights to the content you submit, and that it does not infringe any third-party rights or violate any law.

Defamatory, harassing, hateful, threatening, or abusive content

False or misleading product reviews or fabricated purchase experiences

Spam, promotional content, or competitor advertising disguised as reviews

Personal information (phone numbers, emails, addresses) of other users

Obscene, pornographic, or violent imagery

Content that infringes any third-party intellectual property right

Moderation Rights

BonziCart reserves the right to review, edit, remove, or refuse any User Content at any time without prior notice and without liability. Removal does not constitute an admission that the content was unlawful.

13. Prohibited Activities

Actions that are strictly forbidden for all users of BonziCart's platform.

1

Platform Manipulation

Using bots, scripts, crawlers, or automated tools to scrape data, inflate traffic, manipulate search rankings, or interfere with platform operations.

2

Fraudulent Transactions

Placing fake orders, conducting wash trades, filing false dispute claims, or engaging in payment fraud of any kind.

3

Account Spoofing

Creating accounts under false identities, impersonating other users or BonziCart staff, or bypassing account restrictions through multiple accounts.

4

Off-Platform Transactions

Soliciting or conducting transactions with Sellers or Buyers outside the BonziCart platform to circumvent marketplace fees or protections.

5

Reverse Engineering

Attempting to decompile, disassemble, or reverse engineer any part of the BonziCart platform, source code, algorithms, or proprietary systems.

6

Malicious Code

Uploading viruses, malware, ransomware, trojans, or any malicious code that disrupts, damages, or gains unauthorized access to platform systems.

7

Data Harvesting

Collecting, extracting, or compiling user data, pricing information, seller contact details, or any other platform data for commercial or competitive purposes.

8

Brand Disparagement

Publishing false, defamatory, or misleading statements about BonziCart, its employees, partners, or services on any platform or media.

Consequences

Violations may result in immediate account termination, forfeiture of all balances, civil and/or criminal legal action under the IT Act 2000, IPC, or other applicable laws, and reporting to law enforcement authorities.

14. Privacy & Data Protection

How BonziCart collects, uses, and protects your personal data.

BonziCart's collection and use of personal information is governed by our Privacy Policy, which is incorporated into and forms part of these Terms. By using the Platform, you consent to the practices described in the Privacy Policy.

Data We Collect: Registration details, transaction history, device information, browsing behavior, location data, and communications on the platform.

How We Use It: To provide services, process orders, prevent fraud, personalize experience, send transactional communications, and improve the platform.

Data Sharing: We may share data with sellers (limited to order fulfillment), logistics partners, payment processors, and government authorities when required by law.

Data Retention: We retain your data for as long as your account is active and for up to 7 years thereafter for legal and compliance purposes.

Your Rights: You may request access, correction, or deletion of your data subject to legal retention requirements. Write to [email protected].

Cookies: BonziCart uses cookies and similar tracking technologies. You may manage cookie preferences via our Cookie Settings tool.

DPDP Act 2023: BonziCart complies with India's Digital Personal Data Protection Act, 2023. Our processing is lawful, limited to stated purposes, and data is secured with industry-standard measures.

15. Limitation of Liability & Disclaimers Critical

The extent and limits of BonziCart's legal liability to users.

Please Read This Section Carefully

This section significantly limits BonziCart's liability. It may affect your legal rights.

Platform "As Is": The BonziCart Platform is provided "as is" and "as available" without any representation, warranty, or guarantee of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

No Warranty on Third-Party Products: BonziCart makes no representation or warranty regarding the quality, safety, legality, or suitability of products sold by third-party Sellers. All product warranties are the sole responsibility of the respective Seller.

Service Availability: BonziCart does not guarantee uninterrupted, error-free, or virus-free access to the Platform. We reserve the right to suspend, modify, or discontinue any service at any time without liability.

Maximum Liability Cap: To the fullest extent permitted by applicable law, BonziCart's total cumulative liability to any user for any and all claims arising from these Terms or the Platform shall not exceed the total amount actually paid by you to BonziCart in the three (3) months preceding the event giving rise to the claim.

Exclusion of Consequential Damages: In no event shall BonziCart be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, data, goodwill, or business opportunity, even if advised of the possibility of such damages.

16. Indemnification BonziCart Protection

Your obligation to protect BonziCart from losses caused by your actions.

You agree to defend, indemnify, and hold harmless Global Logica Software Technologies (BonziCart), its directors, officers, employees, agents, subsidiaries, affiliates, licensors, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or in connection with:

Your breach of any provision of these Terms or any applicable law or regulation.

Your violation of any third-party rights, including intellectual property rights or privacy rights.

Any products you list, sell, or deliver as a Seller, including product liability claims.

Any User Content you post, upload, or transmit through the Platform.

Your negligence, willful misconduct, fraud, or misrepresentation.

Regulatory actions, fines, or penalties incurred by BonziCart due to your non-compliance with applicable laws (tax, GST, product safety, etc.).

Any claim by a third party arising from your use of the Platform in an unauthorized or prohibited manner.

BonziCart's Right to Assume Defense

BonziCart reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense and not settle any claim without BonziCart's prior written consent.

17. Dispute Resolution & Governing Law

How disputes are resolved and the law that governs this agreement.

Governed by Indian Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Step 01

Direct Resolution (Mandatory First Step)

Before initiating any formal proceeding, you must contact BonziCart at [email protected] with a written description of the dispute, the relief sought, and your contact details. BonziCart will respond within 15 business days. Both parties must negotiate in good faith for at least 30 days.

Step 02

Mediation

If direct resolution fails, parties agree to attempt mediation before a mutually agreed mediator in Bangalore, Karnataka. Mediation costs are shared equally unless otherwise agreed.

Step 03

Binding Arbitration

If mediation fails, the dispute shall be resolved by binding arbitration in Bangalore, Karnataka under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator agreed upon by both parties, or appointed by the relevant authority. The arbitration award shall be final and binding.

Step 04

Class Action Waiver

You waive any right to participate in class action lawsuits or class-wide arbitration against BonziCart. All disputes must be brought individually. This waiver applies to the fullest extent permitted by applicable law.

Step 05

Consumer Forum Exception

Nothing in this arbitration clause prevents individual consumers from approaching the appropriate consumer forum under the Consumer Protection Act, 2019 (COPRA). BonziCart respects all consumer rights under Indian law.

Jurisdiction

For matters not subject to arbitration, the courts of Bangalore, Karnataka, India shall have exclusive jurisdiction. You consent to personal jurisdiction in these courts.

18. Termination & Suspension

When and how accounts may be terminated or suspended.

BonziCart reserves the right to suspend or terminate your account, access, or any portion of the Platform at any time, with or without notice, and with or without cause, including but not limited to breach of these Terms, suspected fraud, or protection of other users.

User-Initiated Closure: You may close your account at any time by contacting [email protected]. Pending orders must be fulfilled before closure.

Effect of Termination: Upon termination, your license to use the Platform ceases immediately. All outstanding obligations (pending orders, unpaid fees) survive termination.

Data Post-Termination: We may retain your data per our Privacy Policy and applicable law. You may request data export before closing your account.

No Liability for Termination: BonziCart is not liable for any loss or damage arising from suspension or termination of your account, including loss of data, listings, or revenue.

Payment Withholding: BonziCart may withhold payments owed to Sellers if termination is due to fraud, IP infringement, or policy violations, pending investigation.

Surviving Provisions: Sections on IP, indemnification, liability, dispute resolution, and general clauses survive termination of this Agreement.

19. General Legal Clauses BonziCart Protected

Additional legal provisions protecting BonziCart and governing this agreement.

1

Entire Agreement

These Terms, together with the Privacy Policy, Seller Agreement, and any other policies incorporated by reference, constitute the entire agreement between you and BonziCart. They supersede all prior negotiations, representations, or agreements.

2

Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force.

3

No Waiver

BonziCart's failure to enforce any provision of these Terms on one occasion shall not be deemed a waiver of that provision or of the right to enforce it on future occasions.

4

Force Majeure

BonziCart is not liable for delay or failure to perform obligations due to causes beyond its reasonable control, including acts of God, war, terrorism, pandemics, government action, internet outages, power failures, or natural disasters. BonziCart will endeavor to resume services as soon as reasonably practicable.

5

Assignment

BonziCart may assign, transfer, or sub-contract any of its rights or obligations under these Terms without your consent. You may not assign your account or rights without BonziCart's prior written consent.

6

Third-Party Links

The Platform may contain links to third-party websites. BonziCart is not responsible for the content, privacy practices, or policies of those sites. Links are not endorsements.

7

Non-Disparagement

You agree not to make negative, disparaging, or defamatory statements about BonziCart, its management, employees, or services in any public forum during or after your use of the Platform. This clause survives account termination.

8

Electronic Communications

You consent to receive all communications from BonziCart electronically (email, in-app notifications, SMS). Electronic communications satisfy any legal requirement for written notice.

9

Language

These Terms are executed in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.

10

Platform Modification

BonziCart reserves the right to modify, suspend, or discontinue any feature of the Platform at any time without notice or liability. We may also impose limits on certain features or services without prior warning.

20. Frequently Asked Questions

Common questions about BonziCart's Terms and Conditions.

Do these Terms apply to me even if I'm just browsing?

Yes. By visiting or browsing the BonziCart website or application, you accept these Terms. You do not need to make a purchase or register an account for these Terms to apply to you. The act of visiting the site constitutes acceptance.

Can BonziCart change these Terms without telling me?

BonziCart may update these Terms at any time. For material changes, we will notify registered users via email or in-app notification at least 7 days before the changes take effect. For minor or non-material changes, updates may be posted without advance notice. Your continued use after any change constitutes acceptance.

What happens to my data if I delete my account?

When you delete your account, your personal profile and preferences are removed from our active systems. However, BonziCart retains transaction records, order history, and compliance-related data for up to 7 years as required by Indian law (GST, income tax, consumer protection). You may request a data export before deletion by emailing [email protected].

Is BonziCart responsible for seller product quality?

BonziCart operates as a marketplace facilitating transactions between independent sellers and buyers. While we enforce quality standards and have policies against counterfeit goods, BonziCart is not the manufacturer or seller of record for third-party listings. Product warranties, quality representations, and after-sales service are the responsibility of the individual Seller. However, BonziCart's Buyer Protection Program covers eligible orders for certain issues.

How do I file a legal dispute against BonziCart?

Before filing any formal dispute, you must attempt direct resolution by contacting [email protected] with full details of your claim. We will respond within 15 business days. If unresolved after 30 days of good-faith negotiation, the dispute proceeds to mediation, then binding arbitration in Bangalore under the Arbitration and Conciliation Act, 1996. Individual consumers may also approach the appropriate Consumer Forum under COPRA 2019.

Can I use BonziCart's logo on my website?

No. Use of BonziCart's trademarks, logos, or branding is not permitted without express written authorization. Approved affiliates and brand partners receive specific, limited licenses under separate agreements. Unauthorized use constitutes trademark infringement and will result in legal action.

What if a seller doesn't deliver my order?

If your order is not delivered within the promised window, contact BonziCart customer support via the "Help" section in your order history. We will investigate and, if confirmed undelivered, issue a full refund to your original payment method within 5–7 business days. BonziCart's Buyer Protection Policy covers all eligible marketplace orders.

How does BonziCart protect my payment information?

All payment transactions are processed through PCI-DSS compliant payment gateways. BonziCart does not store full card numbers on our servers. Sensitive payment data is encrypted using industry-standard TLS encryption during transmission. We also use tokenization for recurring payment methods stored in your account.

21. Contact & Legal Notices

How to reach BonziCart's legal, compliance, and support teams.

Legal & Compliance

For Terms disputes, IP matters, and legal notices.
[email protected]

Customer Support

For order issues, refunds, and general queries.
[email protected]

Seller Support

For seller account, listings, and payments.
[email protected]

Privacy & Data

For data requests, DPDP Act, and privacy concerns.
[email protected]

Registered Office

Global Logica Software Technologies (BonziCart)
#20/3, Kaushika Plaza, 80 Feet Road, KHB Colony, 2nd Stage, Basaveshwaranagar, Bengaluru, Karnataka, 560079, India.
CIN: U74999KA2020PTC000000 | GST: 29XXXXX