Returns & Refunds Policy

1. Shipping Policy

How BonziCart ships your orders across India — timelines, coverage, and what to expect.

Complimentary Standard Shipping

BonziCart provides free standard shipping on eligible orders delivered to any residential or commercial address within India for a promotional period. Deliveries are dispatched Monday through Saturday, excluding public holidays.

Estimated delivery for orders placed on BonziCart is 3 to 8 working days from the date of dispatch. Actual timelines may vary based on the buyer's pin code, regional accessibility, and courier serviceability in that area.

Zero Shipping Charge for Eligible Orders

No minimum order value is required to qualify for free standard shipping during the promotional period. Check the product page for individual shipping terms set by the seller.

2. Delivery Options

Choose from standard ground shipping or expedited delivery depending on your urgency.

Express / Premium Shipping

Expedited delivery is available for select in-stock, small-parcel items at an additional charge. To check eligibility for overnight, 2-day, or 3-day delivery, use the Contact Seller form with your request. The seller will confirm availability, options, and estimated charges. Express shipping is subject to seller participation and pin-code serviceability.

Ground Shipping

All standard shipments are dispatched via trusted courier partners including Blue Dart, DTDC, Xpressbee, and others. Processing typically takes 3–8 business days, and in-stock items are delivered within 3–8 days of dispatch. You will be notified via email if any delay is anticipated. A signature is not required for standard ground deliveries.

3. Limited Access & International Shipping

Special delivery scenarios that may incur additional charges or restrictions.

Deliveries to Limited Access Areas

Certain addresses — such as remote locations, islands, or areas with freight carrier restrictions — may not be fully serviceable via standard ground delivery. In such cases, any additional delivery costs (including local ferry charges, last-mile delivery, etc.) are the responsibility of the buyer. Buyers with special delivery requirements are advised to contact the seller in advance using the Contact Seller form so that suitable arrangements can be made.

International Shipping

BonziCart does not currently offer international shipping as a standard option on its marketplace. For buyers outside India, special arrangements may be possible for larger or bulk orders. All international shipping costs, applicable import duties, customs fees, and taxes are the sole responsibility of the buyer. Contact the seller directly for a quote before placing an international order.

4. Order Tracking

Stay informed at every step of your order's journey from seller to doorstep.

How Tracking Works

Once your order is received and verified by a BonziCart fulfilment specialist, it is routed to the relevant seller for processing and dispatch.

In-stock items are assigned a tracking ID by the respective courier service after dispatch.

You will receive an email from BonziCart containing your tracking number(s), the courier's tracking URL, and an estimated delivery date.

Freight-based shipments also include a tracking number in the dispatch confirmation email.

Orders containing products from multiple sellers will be shipped from separate locations with distinct tracking IDs, and may arrive at different times.

5. Backorders & Out-of-Stock Items

What happens when a product you ordered is temporarily unavailable.

We'll Keep You Informed

If an ordered item is out of stock, the seller will identify the manufacturer's expected restocking date and update the order processing timeline so you can choose how to proceed.

1

Seller Notifies You

The seller contacts you with the restocking estimate and available options — wait, cancel, or substitute with a similar product.

2

You Choose to Retain or Cancel

If you choose to wait, the seller will keep you updated if timelines change. Partial orders will not be dispatched unless specifically agreed to by both parties.

3

Full Order Dispatched When Ready

Once all items in your order are in stock, the complete shipment is dispatched and tracking details are shared via email and updated on your BonziCart account portal.

6. Receiving Damaged Shipments

What to do if your order arrives in damaged or compromised condition.

Act Quickly — Damage Claims Have Deadlines

Despite careful packaging, transit damage can occasionally occur. Document all damage immediately and contact the seller within the required timeframe so the issue can be resolved promptly.

Partial Damage

If only a portion of the shipment is damaged while the rest is intact, you may choose to accept the delivery and request a replacement for the affected items. Note the damage on the delivery receipt, and submit a replacement request through the product replacement page with clear photographs and a written description. The seller will coordinate with the manufacturer and communicate the outcome to you.

Damage Discovered After Delivery

If damage is found after the delivery has been completed, contact the seller within 24 hours of receipt. Most sellers and manufacturers require damage claims to be submitted within 72 hours, making prompt reporting essential. Retain all original packaging materials until further instructed, and take clear digital photographs of both the packaging and the damaged product.

7. Return Policy

Understand your right to return products, timelines, and the conditions that apply.

Returns Made Simple

Return eligibility is determined by the product type and the individual seller's return policy. Sellers are required to communicate their specific return terms clearly on the product listing page.

7-Day Return Window: Domestic buyers may initiate a return within 7 days of receiving the product.

15-Day Window for Overseas Buyers: International buyers have up to 15 days from the date of receipt to raise a return request.

Product Not as Described: A return or replacement can be requested if the item received does not match its listing description.

Inspect Before Accepting: Buyers should check that packaging is undamaged and the seal is intact before accepting delivery.

Return Shipping Cost: BonziCart does not bear the cost of return shipping. Buyers are responsible for return logistics unless the product was damaged or incorrect.

Mishandled Products: Products that have been misused, physically damaged by the buyer, or are missing parts/accessories are not eligible for return or refund.

8. Refund Process & Timeline

How and when your refund is processed after a return is approved.

1

Return Initiated

Buyer raises request in portal

2

Seller Review

Seller verifies the claim

3

Product Returned

Item shipped back in good condition

4

Refund Approved

BonziCart confirms refund

10–15

Days to Credit

Refunded to original payment method

Product Condition: Returned items must be in their original, unused condition with all accessories, tags, and packaging intact for a refund to be processed.

Refund to Source: Approved refunds are credited back to the buyer's original payment method — credit/debit card, UPI, wallet, or net banking account.

International Buyers: Refunds for international buyers are processed to the original payment mode used at the time of purchase.

Replacement Unavailable: If the seller cannot fulfil a replacement for any reason, a full refund will be issued to the buyer.

Partial Refund Option: Where both parties agree, the seller may offer a partial refund for a damaged product, allowing the buyer to retain the item — this is subject to mutual consent.

Delayed Refund: If you haven't received your refund within 15 days of approval, contact BonziCart Support with the product details and transaction ID for escalation.

False Claims: Buyers found raising invalid or fraudulent refund/replacement requests will be disqualified from any refund entitlement on that transaction.

9. Non-Returnable & Non-Cancellable Products

Certain product categories cannot be returned or cancelled — know them before you buy.

These Categories Cannot Be Returned

Products marked as "Non-Returnable" or "Non-Cancellable" on the listing page are excluded from BonziCart's standard returns policy. Orders for such items can only be cancelled or returned with the seller's explicit approval.

Perishable goods (food, beverages, flowers, plants)

Intimate apparel, swimwear, and hygiene products once opened

Digital products, software licences, and downloadable content

Health and pharmaceutical products (where specifically noted)

Items marked "Final Sale" or "Clearance" with No-Return label

Customised or personalised items made to buyer specification

Always Check the Product Page

Each product listing on BonziCart clearly states the applicable return policy. Look for the "Returns" section below the product description before placing your order.

10. Customised Products

Special rules apply to personalised and made-to-order products.

Personalised Orders: Special Terms Apply

Buyers may place orders for customised or made-to-order products subject to a prior agreement between the buyer and the seller regarding the specifications, timeline, and terms.

Confirm Specifications First: Buyers must verify all product specifications, dimensions, materials, and design details with the seller before confirming a customised order.

Seller Responsibility: All legal and quality liabilities for customised products rest entirely with the seller. Refund or replacement decisions for custom orders are at the seller's sole discretion.

BonziCart Not Liable: BonziCart does not assume responsibility for defects, delays, or dissatisfaction arising from customised orders and is not a party to the buyer-seller agreement for such products.

Financial Loss: BonziCart holds no liability for any financial loss incurred by the buyer or seller in connection with a customised product transaction.

11. Frequently Asked Questions

Quick answers to the most common shipping, return, and refund queries.

How do I initiate a return on BonziCart?

Log in to your BonziCart account, navigate to "My Orders," select the item you wish to return, and click "Request Return." Provide the reason for return and upload supporting photographs if the product is damaged. The seller will review your request within 2–3 business days and confirm the next steps.

Who pays for return shipping?

BonziCart does not cover return shipping costs. The buyer is generally responsible for the return shipping charges. However, if the product received was damaged, defective, or incorrect, the seller may arrange a pick-up or reimburse the return shipping cost at their discretion. This will be communicated to you once your return request is approved.

When will I receive my refund after a return?

Once your return is received and inspected, a refund is typically processed within 10–15 business days from the date of return approval. The amount is credited to your original payment method (card, UPI, wallet, etc.). Bank processing timelines may add an additional 2–5 business days depending on your bank or payment provider.

Can I cancel an order after it has been shipped?

Orders that have already been dispatched cannot be cancelled. You must wait for the delivery and then initiate a return request if you do not wish to keep the item. For orders that are still being processed (not yet dispatched), you can request cancellation via "My Orders" in your account. Non-Cancellable products cannot be cancelled at any stage.

My package arrived with missing items. What should I do?

If your order is incomplete — items are missing from the package — photograph the package and its contents immediately. Contact the seller within 24 hours of receipt via the Contact Seller form and raise a complaint with BonziCart Support. Include your order number, a description of what is missing, and photographic evidence. The seller will investigate and arrange for the missing items to be sent.

How can I track my order?

After your order is dispatched, you will receive an email with a tracking number and a link to the courier's tracking portal. You can also track your order by logging into BonziCart and going to "My Orders → Track Shipment." If your order contains items from multiple sellers, you will receive separate tracking details for each shipment.

What if I haven't received my refund after 15 days?

If your approved refund has not been credited within 15 business days, please contact BonziCart Support through the Help Centre and provide your order number, return request ID, and transaction details. Our team will investigate and resolve the issue with the seller and payment processor. In most cases, delays are caused by banking clearance timelines, not BonziCart processing.